Refund policy

Return and Refund Policy

Thank you for shopping with us at CloneToHome.com.

No Returns Accepted

Please note that we do not accept returns on any products. Due to the nature of our items and compliance with agricultural and health regulations, all sales are final.

Refunds

We are committed to delivering high-quality products. If your item arrives damaged, defective, or you receive the wrong item, you may be eligible for a refund or new product.

Just payment for shipping is required to send a new product.

To request a refund, please email us at Chris@CloneToHome.com within 48 hours of delivery with the following:

• Your order number

• A clear photo of the item (including damage or issue)

• A brief description of the issue

Once your request is reviewed and approved, we will issue a refund to your original method of payment. Please allow 5–10 business days for the refund to be processed, depending on your payment provider.

Non-Refundable Situations

We do not offer refunds for:

• Customer error in ordering

• Failure to follow proper clone care instructions after delivery

• Orders delayed or returned due to incorrect shipping address provided at checkout

We reserve the right to refuse refunds if the claim does not meet the conditions above.